Simplesat courts Delighted users as Qualtrics shuts down the feedback tool

Qualtrics is ending Delighted on June 30, leaving customers with a short window to export data and move on. Simplesat is pitching free migration help, historical data preservation and a faster switch for teams that want a simpler replacement.

Why it matters: - Delighted customers face a hard deadline to move customer feedback programs before June 30, 2026, or risk losing surveys, dashboards and historical data. - The shutdown hits lean support and CX teams that used Delighted for lightweight CSAT, NPS, CES and 5-star surveys. - Simplesat is trying to turn the disruption into a migration opportunity with free, hands-on onboarding and no long-term lock-in.

What happened: - Qualtrics sent Delighted users a final notice telling them to export data immediately and finish migration within two weeks. - Delighted shuts down for good on June 30, 2026, eight years after Qualtrics bought the product. - Simplesat says former Delighted users can get a free, done-for-you migration that gets them live in days.

The details: - The Qualtrics notice warns that surveys stop running, dashboards go offline and data is lost after June 30. - Simplesat says a migration specialist exports and cleans Delighted data, rebuilds surveys, reconnects integrations and restores notification and routing workflows. - Simplesat says most teams are collecting feedback again within three to five business days. - The platform supports CSAT, NPS, CES and 5-star surveys, plus AI-powered comment tagging, agent- and team-level dashboards and more than 75 no-code integrations. - Simplesat lists integrations with Zendesk, Gladly, Gorgias, HubSpot, Intercom, Salesforce and Slack. - Simplesat says pricing starts around $109 a month, with month-to-month plans and no lock-in. - The company says it is SOC 2 Type II compliant and GDPR-ready. - Simplesat serves more than 1,000 brands across retail, SaaS, hospitality and professional services. - The company is based in Sioux Falls, South Dakota, with team members around the world. - Teams can request a migration consultation at simplesat.io.

Between the lines: - The pitch is aimed at customers who chose Delighted for simplicity and likely do not want an enterprise CX suite with custom pricing, longer implementations and heavier onboarding. - Simplesat is positioning itself as the opposite of a forced enterprise upgrade by emphasizing published pricing, faster setup and hands-on migration support. - The message also reframes the shutdown as a data-retention issue, not just a product change, by stressing that historical feedback should not disappear with the platform.

What’s next: - Delighted users have until June 30, 2026, to export data and move surveys elsewhere. - Simplesat is offering migration consultations for teams that want help preserving branding, workflows and past responses. - Customers that switch now can keep feedback collection running without a gap in service.